Redbox Services 8.5
Verifying - Verification is currently underway for the maintenance items.
Apr 14, 2026 - 06:22 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 2026 - 04:30 BST
Scheduled - We will be undergoing scheduled maintenance during this time.

Release Notes - https://support.redbox.systems/docs/service-maintenance-release-notes#Service&Maintenance-8.5Services
Apr 14, 2026 04:30-07:00 BST
Uptime over the past 90 days. View historical uptime.
Redbox Platform Under Maintenance
90 days ago
100.0 % uptime
Today
Customer Services Under Maintenance
90 days ago
100.0 % uptime
Today
Management Services Under Maintenance
90 days ago
100.0 % uptime
Today
Terminal Services Under Maintenance
90 days ago
100.0 % uptime
Today
Marketing Manager Operational
Payments Checkout Operational
Stripe API Operational
Content Delivery Network Operational
Load Balancing Operational
Application Servers Operational
Database Servers Operational
Storage Operational
Push & Email Notifications & Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 15, 2026

No incidents reported today.

Apr 14, 2026

Unresolved incident: Redbox Services 8.5.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026
Intermittent Service Degradation
Resolved - We experienced a period of degraded performance caused by an unexpected restart of an AWS database instance.

During this window:
• Management requests failed with connection-related errors.
• Customers may have experienced issues placing orders or loading parts of the platform.
• Impact was intermittent and did not affect all requests.

The underlying cause was a database engine fault which triggered an automatic restart within AWS infrastructure. The restart process was initiated at approximately 18:12 UTC (19:12 BST) and completed by 18:28 UTC (19:28 BST).

We continue to work with AWS to reduce the likelihood and impact of similar events in future.
Apr 5, 19:12 BST
Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 1, 09:21 BST
Apr 1, 2026

No incidents reported.

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