tag:status.redbox.systems,2005:/historyRedbox Systems Status - Incident History2024-03-19T10:12:01+00:00Redbox Systemstag:status.redbox.systems,2005:Incident/201680922024-03-06T09:44:02+00:002024-03-06T09:44:02+00:00Maintenance Release 7.0.1<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:44</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:09</var> GMT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:29</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/199752312024-02-14T13:34:02+00:002024-02-14T13:34:02+00:00Redbox Services 7.0<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>13:34</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:37</var> GMT</small><br><strong>Update</strong> - Our migration of business categories is still in progress. All other deployment activities have been successfully completed and are functioning normally. This ongoing migration will not impact the ordering process.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:05</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/199299262024-02-08T06:08:38+00:002024-02-08T06:08:38+00:00Infrastructure Maintenance Release<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>06:08</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/198940632024-02-05T08:53:43+00:002024-02-05T08:53:43+00:00Infrastructure Maintenance Release<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:53</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:43</var> GMT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>08:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:25</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/198770392024-02-01T10:43:27+00:002024-02-01T10:43:27+00:00Maintenance Release 6.7.4<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:43</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:14</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/198305982024-01-26T07:49:26+00:002024-01-26T07:49:26+00:00Maintenance Release 6.7.3<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:49</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:56</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/197652062024-01-22T07:50:32+00:002024-01-22T07:50:32+00:00General Maintenance<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>07:50</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>07:06</var> GMT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>13:04</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/192424692023-11-30T08:00:14+00:002023-11-30T08:00:14+00:00Maintenance Release 6.7.2<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>08:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>06:36</var> GMT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:19</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/192047112023-11-23T18:35:46+00:002023-11-23T18:35:46+00:00Mail Delivery Issues<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>18:35</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>17:15</var> GMT</small><br><strong>Monitoring</strong> - We are experiencing intermittent issues with email delivery due to rate limiting. This may mean some emails can't be sent, we are monitoring the situation and our limits are being increased.</p>tag:status.redbox.systems,2005:Incident/191875202023-11-22T08:00:20+00:002023-11-22T08:00:20+00:00Infrastructure Maintenance<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>08:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>14:08</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/191288532023-11-16T11:56:38+00:002023-11-16T11:56:38+00:00Infrastructure Changes<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:56</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>16:25</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/191084682023-11-16T11:23:36+00:002023-11-16T11:23:51+00:00Revenue Tracking<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:23</var> GMT</small><br><strong>Resolved</strong> - Revenue tracking has been disabled until a future release.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>15:14</var> GMT</small><br><strong>Monitoring</strong> - Suspended calculation of Tracked Review in our Marketing product while we make changes to infrastructure.</p>tag:status.redbox.systems,2005:Incident/190362572023-11-07T08:31:13+00:002023-11-07T08:31:13+00:00Redbox Services 6.7<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>08:31</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>07:25</var> GMT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>04:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>16:09</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/184809152023-09-13T08:01:53+01:002023-09-13T08:01:53+01:00Maintenance Release 6.6.1<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>08:01</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>05:42</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>05:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>16:09</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/181426832023-08-15T08:54:59+01:002023-08-15T08:54:59+01:00Redbox Services 6.6<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>08:54</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>08:11</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>07:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>16:42</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/179218892023-07-24T09:05:09+01:002023-07-24T09:05:09+01:00Maintenance Release 6.5.5<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>09:05</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>06:50</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>06:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>13:21</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/177280512023-07-03T08:57:26+01:002023-07-03T08:57:26+01:00Maintenance Release 6.5.4<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>08:57</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>07:44</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>07:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>10:40</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/176311752023-06-21T09:41:53+01:002023-06-21T09:41:53+01:00Maintenance Release 6.5.3<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:41</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:45</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>15:09</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/175565952023-06-16T09:48:41+01:002023-06-16T09:48:41+01:00Terminal Authentication<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>09:48</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>08:23</var> BST</small><br><strong>Monitoring</strong> - As part of the Redbox 6.5 Release, terminal authentication has been updated to comply with the best and latest security practices. As a result, some terminals may require the re-entry of the pin.</p>tag:status.redbox.systems,2005:Incident/175619552023-06-14T08:06:37+01:002023-06-14T08:06:37+01:00Maintenance Release 6.5.1<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>08:06</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>07:31</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>07:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:43</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/175458052023-06-13T08:07:23+01:002023-06-13T08:07:23+01:00Redbox Services 6.5<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>08:07</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>06:57</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>05:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>11:01</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. <br /><br />As part of this release, we have made major behind-the-scenes system-wide improvements. The development and testing teams at Redbox have carried out testing to reduce potential disruption to our users and your customers. We have also improved error observability and if you experience an issue you may be asked to provide more information.<br /><br />Should you experience any issues following this release you can complete an issue report via our Support Desk. For guidance on writing an effective issue report please see our Feature Requests and Issue Reporting guide.</p>tag:status.redbox.systems,2005:Incident/171928322023-05-10T08:13:01+01:002023-05-10T08:13:01+01:00Maintenance Release 6.4.5<p><small>May <var data-var='date'>10</var>, <var data-var='time'>08:13</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>07:08</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>06:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>14:30</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/171314092023-05-03T13:58:02+01:002023-05-03T13:58:20+01:00Elevated API Errors<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>13:58</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved. Our system performed a service rebalance between 13:14 and 13:16 which prevented some network requests from resolving as services where moved to different virtual machines. We have disabled rebalancing temporarily to prevent further issues.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>13:21</var> BST</small><br><strong>Monitoring</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.redbox.systems,2005:Incident/169606352023-04-26T07:04:51+01:002023-04-26T07:04:51+01:00Maintenance Release 6.4.4<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>07:04</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>06:00</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>05:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>10:44</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.redbox.systems,2005:Incident/168204612023-04-12T08:07:54+01:002023-04-12T08:07:54+01:00Maintenance Release 6.4.3<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>08:07</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>07:27</var> BST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>07:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>11:37</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>