Terminal Services High Response Time
Incident Report for Redbox Systems
Postmortem

An issue has been identified with a missing index on the order table, this lead to increased waits and some timeouts writing order updates to the database.

Posted May 15, 2021 - 18:50 BST
Resolved
This incident has been resolved.
Posted May 15, 2021 - 18:36 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 15, 2021 - 18:33 BST
Identified
The issue has been identified and a fix is being implemented.
Posted May 15, 2021 - 18:32 BST
Investigating
We are currently investigating this issue.
Posted May 15, 2021 - 18:01 BST
This incident affected: Redbox Platform (Terminal Services).
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