Elevated API Errors

Incident Report for Redbox Systems

Resolved

This incident has been resolved. Our system performed a service rebalance between 13:14 and 13:16 which prevented some network requests from resolving as services where moved to different virtual machines. We have disabled rebalancing temporarily to prevent further issues.

Posted May 03, 2023 - 13:58 BST

Monitoring

We're experiencing an elevated level of API errors and are currently looking into the issue.

Posted May 03, 2023 - 13:21 BST

This incident affected: Redbox Platform (Customer Services, Management Services, Terminal Services).